A systematic literature rewiew in the domain of ISO 9001 certification and business improvement

Ćoćkalo, Dragan; Bakator, Mihalj; Đorđević, Dejan; Vorkapić, Miloš

2018

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Authors

Ćoćkalo, Dragan

Bakator, Mihalj

Đorđević, Dejan

Vorkapić, Miloš

Conference object (Published version)

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Abstract

In this systematic review the impact of ISO 9001 certification on business performance is addressed. A total of thirty (n=30) scientific articles in the domain of ISO 9001 certification are thoroughly analysed. The sum of samples of each analysed article is 9280. The findings indicate that almost half of the total sample size reported positive impact of certification. It is evident that ISO 9001 positively affects business performance. This paper can be used for further research as it provides a concise review on the effectiveness of quality management systems.

Keywords:

quality management systems / ISO 9001 certification / business performance / improvement

Source:
Proceedings of 7th International Symposium on Industrial Engineering SIE 2018, 2018, 16-19

Publisher:

University of Belgrade, Faculty of Mechanical Engineering

Projects:

Development of a stochastic model for determining the elements of production cycle time and their optimization for serial production in metal processing industry and recycling processes (RS-35017)

Note:

7th International Symposium on Industrial Engineering SIE 2018, September 27-28, 2018, Belgrade, Serbia