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A systematic literature rewiew in the domain of ISO 9001 certification and business improvement

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2018
bitstream_18113.pdf (385.1Kb)
Authors
Ćoćkalo, Dragan
Bakator, Mihalj
Đorđević, Dejan
Vorkapić, Miloš
Conference object (Published version)
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Abstract
In this systematic review the impact of ISO 9001 certification on business performance is addressed. A total of thirty (n=30) scientific articles in the domain of ISO 9001 certification are thoroughly analysed. The sum of samples of each analysed article is 9280. The findings indicate that almost half of the total sample size reported positive impact of certification. It is evident that ISO 9001 positively affects business performance. This paper can be used for further research as it provides a concise review on the effectiveness of quality management systems.
Keywords:
quality management systems / ISO 9001 certification / business performance / improvement
Source:
Proceedings of 7th International Symposium on Industrial Engineering SIE 2018, 2018, 16-19
Publisher:
  • University of Belgrade, Faculty of Mechanical Engineering
Funding / projects:
  • Development of a stochastic model for determining the elements of production cycle time and their optimization for serial production in metal processing industry and recycling processes (RS-35017)
Note:
  • 7th International Symposium on Industrial Engineering SIE 2018, September 27-28, 2018, Belgrade, Serbia

ISBN: 978-86-7083-981-6

[ Google Scholar ]
Handle
https://hdl.handle.net/21.15107/rcub_cer_3911
URI
http://ie.mas.bg.ac.rs/sie2018/
https://cer.ihtm.bg.ac.rs/handle/123456789/3911
Collections
  • Radovi istraživača / Researchers' publications
Institution/Community
IHTM
TY  - CONF
AU  - Ćoćkalo, Dragan
AU  - Bakator, Mihalj
AU  - Đorđević, Dejan
AU  - Vorkapić, Miloš
PY  - 2018
UR  - http://ie.mas.bg.ac.rs/sie2018/
UR  - https://cer.ihtm.bg.ac.rs/handle/123456789/3911
AB  - In this systematic review the impact of ISO 9001 certification on business performance is addressed. A total of thirty (n=30) scientific articles in the domain of ISO 9001 certification are thoroughly analysed. The sum of samples of each analysed article is 9280. The findings indicate that almost half of the total sample size reported positive impact of certification. It is evident that ISO 9001 positively affects business performance. This paper can be used for further research as it provides a concise review on the effectiveness of quality management systems.
PB  - University of Belgrade, Faculty of Mechanical Engineering
C3  - Proceedings of 7th International Symposium on Industrial Engineering SIE 2018
T1  - A systematic literature rewiew in the domain of ISO 9001 certification and business improvement
SP  - 16
EP  - 19
UR  - https://hdl.handle.net/21.15107/rcub_cer_3911
ER  - 
@conference{
author = "Ćoćkalo, Dragan and Bakator, Mihalj and Đorđević, Dejan and Vorkapić, Miloš",
year = "2018",
abstract = "In this systematic review the impact of ISO 9001 certification on business performance is addressed. A total of thirty (n=30) scientific articles in the domain of ISO 9001 certification are thoroughly analysed. The sum of samples of each analysed article is 9280. The findings indicate that almost half of the total sample size reported positive impact of certification. It is evident that ISO 9001 positively affects business performance. This paper can be used for further research as it provides a concise review on the effectiveness of quality management systems.",
publisher = "University of Belgrade, Faculty of Mechanical Engineering",
journal = "Proceedings of 7th International Symposium on Industrial Engineering SIE 2018",
title = "A systematic literature rewiew in the domain of ISO 9001 certification and business improvement",
pages = "16-19",
url = "https://hdl.handle.net/21.15107/rcub_cer_3911"
}
Ćoćkalo, D., Bakator, M., Đorđević, D.,& Vorkapić, M.. (2018). A systematic literature rewiew in the domain of ISO 9001 certification and business improvement. in Proceedings of 7th International Symposium on Industrial Engineering SIE 2018
University of Belgrade, Faculty of Mechanical Engineering., 16-19.
https://hdl.handle.net/21.15107/rcub_cer_3911
Ćoćkalo D, Bakator M, Đorđević D, Vorkapić M. A systematic literature rewiew in the domain of ISO 9001 certification and business improvement. in Proceedings of 7th International Symposium on Industrial Engineering SIE 2018. 2018;:16-19.
https://hdl.handle.net/21.15107/rcub_cer_3911 .
Ćoćkalo, Dragan, Bakator, Mihalj, Đorđević, Dejan, Vorkapić, Miloš, "A systematic literature rewiew in the domain of ISO 9001 certification and business improvement" in Proceedings of 7th International Symposium on Industrial Engineering SIE 2018 (2018):16-19,
https://hdl.handle.net/21.15107/rcub_cer_3911 .

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