In this systematic review the impact of ISO 9001 certification on business performance is addressed. A total of thirty (n=30) scientific articles in the domain of ISO 9001 certification are thoroughly analysed. The sum of samples of each analysed article is 9280. The findings indicate that almost half of the total sample size reported positive impact of certification. It is evident that ISO 9001 positively affects business performance. This paper can be used for further research as it provides a concise review on the effectiveness of quality management systems.
Keywords:
quality management systems / ISO 9001 certification / business performance / improvement
Source:
Proceedings of 7th International Symposium on Industrial Engineering SIE 2018, 2018, 16-19
Publisher:
University of Belgrade, Faculty of Mechanical Engineering
TY - CONF
AU - Ćoćkalo, Dragan
AU - Bakator, Mihalj
AU - Đorđević, Dejan
AU - Vorkapić, Miloš
PY - 2018
UR - http://ie.mas.bg.ac.rs/sie2018/
UR - https://cer.ihtm.bg.ac.rs/handle/123456789/3911
AB - In this systematic review the impact of ISO 9001 certification on business performance is addressed. A total of thirty (n=30) scientific articles in the domain of ISO 9001 certification are thoroughly analysed. The sum of samples of each analysed article is 9280. The findings indicate that almost half of the total sample size reported positive impact of certification. It is evident that ISO 9001 positively affects business performance. This paper can be used for further research as it provides a concise review on the effectiveness of quality management systems.
PB - University of Belgrade, Faculty of Mechanical Engineering
C3 - Proceedings of 7th International Symposium on Industrial Engineering SIE 2018
T1 - A systematic literature rewiew in the domain of ISO 9001 certification and business improvement
SP - 16
EP - 19
ER -
@conference{
author = "Ćoćkalo, Dragan and Bakator, Mihalj and Đorđević, Dejan and Vorkapić, Miloš",
year = "2018",
url = "http://ie.mas.bg.ac.rs/sie2018/, https://cer.ihtm.bg.ac.rs/handle/123456789/3911",
abstract = "In this systematic review the impact of ISO 9001 certification on business performance is addressed. A total of thirty (n=30) scientific articles in the domain of ISO 9001 certification are thoroughly analysed. The sum of samples of each analysed article is 9280. The findings indicate that almost half of the total sample size reported positive impact of certification. It is evident that ISO 9001 positively affects business performance. This paper can be used for further research as it provides a concise review on the effectiveness of quality management systems.",
publisher = "University of Belgrade, Faculty of Mechanical Engineering",
journal = "Proceedings of 7th International Symposium on Industrial Engineering SIE 2018",
title = "A systematic literature rewiew in the domain of ISO 9001 certification and business improvement",
pages = "16-19"
}
Ćoćkalo, D., Bakator, M., Đorđević, D.,& Vorkapić, M. (2018). A systematic literature rewiew in the domain of ISO 9001 certification and business improvement.
Proceedings of 7th International Symposium on Industrial Engineering SIE 2018
University of Belgrade, Faculty of Mechanical Engineering., 16-19.
Ćoćkalo D, Bakator M, Đorđević D, Vorkapić M. A systematic literature rewiew in the domain of ISO 9001 certification and business improvement. Proceedings of 7th International Symposium on Industrial Engineering SIE 2018. 2018;:16-19
Ćoćkalo Dragan, Bakator Mihalj, Đorđević Dejan, Vorkapić Miloš, "A systematic literature rewiew in the domain of ISO 9001 certification and business improvement" Proceedings of 7th International Symposium on Industrial Engineering SIE 2018 (2018):16-19
